Did you know that by refunding more you are actually helping your business?
Studies show that 20% of customers who do not receive their refund will call their bank and issue a charge back.
At call center service we are very aware of how charge backs can affect your business and make you lose merchant accounts.
Any e-business is not allowed to go over 1% of charge backs. This means that out of all your revenue and transactions, you are not allowed to go over 1% of customers calling their bank and claiming they do not know where the charge came from.
In the early days when the web was less regulated, you could have had charge backs as high as 10%, but as the internet got more regulated, the charge back allowance was brought to as low as 1%, just as offline businesses by the way.
At call center service we know the inside and outs of operating a web business. That is why, when you partner with us, we help you keep your charge backs in line by giving superb customer service and identifying the right time your customers need to be refunded.